airasia infant policy

Under certain circumstances we may require the Passenger to travel with a companion. "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been placed at your disposal. Overview; Planes & Seat Maps; Check-in; Baggage; Infants; Minors; Pets; You are, therefore, advised to purchase the necessary insurance for such items. 4.4 Airport Tax and GST: We shall refund the airport tax and Goods and Services Tax (GST) paid on the airport tax only. For health and safety reasons the Carrier will not accept any individual item exceeding 32 kg and with combined dimensions of more than 81cm height, 119cm wide and 119cm depth. such action is necessary for reasons of safety or security; such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; conduct, status, age, mental or physical condition of the Passenger and or the physical condition of checked/unchecked baggage is such: as to cause reasonable fear of harm, to other passengers or to our crew; or. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. Such government taxes or charges are only refundable if requested in writing within six (6) months of the travel date and the refund is subject to a refund processing fee, where applicable. 2.3 Language: The language of these Terms and Conditions of Carriage is in English. Travelers entering Indonesia are required to use the PeduliLindung application by first . 7.1.1 Check-in at airports located within Malaysia. Check-in deadlines may vary at different airports and for particular flights. 7.2.2 Zone boarding: Boarding will commence by Zones. Select specific passenger to add the infant to 4. Infants at/ or below the age of eight (8) days: We reserve the right not to carry Infants who are at/ or below the age of eight (8) days. possibility of booking an infant/child tickets online; . "Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document. If any provision or term of any part of these Terms and Conditions or any other part of the Conditions of Contract is deemed to be invalid, illegal or unenforceable, it shall not affect the enforceability of any other provision of the Conditions of Contract. We're excited to welcome you to BIG Loyalty! We reserve the right, without prior notice, to amend/change the prices or substitute any component for inflight products or services.The boarding pass is proof of purchase of your pre-booked inflight products or services and must be presented to the cabin crew onboard to redeem the pre-booked inflight products or services. Only one (1) infant is allowed for one (1) adult. You accept and acknowledge that we are only a distributor of such Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Airline in the course of its performance. We will not be liable for locks damaged due to customs or security inspection at both arrival and departure airports. In the event that Passenger fails to use his/her Ticket or a portion thereof for any reason other than that provided in Article 11.3 or Article 11.4, including, but not limited to, a voluntary refund made by Passenger, we shall not refund to Passenger any Fare and Charges received from Passenger for such unused Ticket or portion thereof other than as set forth in Article 11.5. 12.2 If as a result of your conduct we decide, in the exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion. 7.1.2.1 Check-In Counters (where applicable): Our check-in counters open as follows. In the event of a change in the status of the flight where there is a cancellation or a delay of thirty (30) minutes or more in the scheduled operation of the flight, we notify you of such change in status of the as soon as practicable after becoming aware of such change. For further information on Unaccompanied Minors, please contact AirAsia X Premium Line at 1600 85 8888 or contact your local air ticketing agent. domestic flights: two (2) hours prior to the scheduled time of departure, international short haul flights: three (3) hours prior to the scheduled time of departure, international long haul flights: four (4) hours prior to the scheduled time of departure, domestic flights: forty-five (45) minutes prior to the scheduled time of departure, international short haul and long haul flights: sixty (60) minutes prior to the scheduled time of departure, KLIA2: sixty (60) minutes prior to the scheduled time of departure for all flights, Involuntary flight change: carry the Passenger on the next available flight without additional charges or extend the availability of the Booking; or, Credit account: retain the value of the booking in a credit account for your future travel provided that the Passenger must re-book within three (3) months therefrom; or. Passengers who purchase last minute tickets beyond the check-in cutoff time; Passengers affected by system outage of the airasia Superapp, website or kiosk; Passengers who were not assigned a seat during self-check-in; Passengers required by the Carrier to verify travel documents at the counter; and. If it is present, clicking on it will tell you what infant services are available on that airplane. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any. 5.2 Group Bookings: These are governed by specific terms that vary from time to time. Once you have completed your purchase, a booking confirmation will be sent to the email address provided by you during the booking process. Guests between the age of 16 to 17 years old on the day of departure may travel without completing any forms and will be treated as adults. 8.5.8 Service animals: Service animals will not be accepted on all our flights except when traveling on a domestic flight on AirAsia India. 8.5.4.1 Flights to/from the United States (if applicable): Passengers shall only be required to produce a valid medical certificate dated no more than 10 days before the date of travel provided that they meet the following conditions: 8.5.5 Wheelchair: Passengers requiring a wheelchair service are requested to prebook the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. Pregnancy 35 weeks and above: carriage not permitted on all our flights. However, if the Booking is non-refundable, then no refunds will be provided unless otherwise specified in the Terms and Conditions of the Carriage. "Infant" means a Passenger below the age of 24 months at the date of commencement of travel. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that AirAsia may not be able to accommodate a request to carry infants on board. Our decision in relation to all aspects of the Platform and/or Flight is deemed final, binding, and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained. 5.6 Name Correction: Once a booking number has been issued, you are allowed to do a name amendment by either adding or removing a certain number of characters. (However, a seat will be provided when child fares are paid.) carry the Passenger on any randomly assigned Seat on the next available flight whereby we will then refund the Passenger the Fee for the Seat. the doctor's medical certificate must confirm the number of weeks of pregnancy and the certificate shall be dated not more than thirty (30) days from either the scheduled outbound or the scheduled inbound flight departure date as the case may be. If Checked Baggage is not claimed within one (1) month of the time it was made available to you, we may dispose of it without any liability to you. : In the event that we cancel a flight, fail to operate a flight according to the schedule beyond a reasonable time taking into account the circumstances giving rise to such event, fail to stop at Passenger's destination point for any circumstance provided in Article 10.2, we shall, at our option, make a refund pursuant to Article 10.2(c), and the amount of the refund shall be: 11.5 Refunds for Reasons Other Than Involuntary Refunds and Force Majeure, etc. 7.7 Passenger Responsible for Fines, Detention Costs, Medical Costs etc. AirAsia does not provide a nut-free environment, meals and snacks purchased on board along with food carried on board by other passengers may contain nuts. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that we may not be able to accommodate your request to carry infants with you. "Booking" means a booking made by you for the purchase of a flight which shall be accepted by us in accordance with these Terms & Conditions. Adding or removing characters may be permitted subject to paying a Name Correction Fee. "Route" means the flight from the airport at the point of origin to the airport at the point of destination. free move to the next available flight that connects to the final destination within our Connecting Time. 7.1.2.2 Check-In on the airasia Superapp: Check-in via the airasia Superapp is available fourteen (14) days prior to the date of departure. Nothing in these Terms & Conditions or the Conditions of Carriage shall waive any exclusion or limitation of our liability under the Warsaw Convention or any other applicable Convention or applicable laws unless otherwise expressly stated by us. Short-haul Economy Class . Such government taxes, fees and surcharges may change from time to time and can be imposed even after the date that your Booking has been confirmed. "FLY-THRU" means a subsequent flight providing onward travel on the same Itinerary or on a single PNR which meets our connecting time. Any Passenger checking in more than 2 pieces and/or the weight per a piece exceeds 20kg will be subject to an excess baggage charge at the Airport Check-in counters on the day of departure. All guests (except infants) are allowed to carry on board two (2) pieces of cabin baggage comprising of either: One (1) cabin baggage or one (1) laptop bag or one (1) handbag or one (1) small bag. 13.1 Warsaw, Montreal Convention Notice: If the Passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention 1999 may be applicable and the Warsaw Convention or the Montreal Convention 1999 governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. No perambulators are allowed on board the aircraft. Refer to the Fee Schedule for the infant fee. "Baggage" means your personal property accompanying you in connection with your trip. 9.8 Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available for collection at places of destination. A YPTA is not considered an adult and cannot accompany a child under 12 years old. All versions of these Terms and Conditions of Carriage in any other language are translations for convenience and reference purposes only. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. "Electronic Coupon" means an electronic flight coupon or other value document held in our database. If you need to carry more, we have a range of checked baggage allowances for you to pre-book. This policy is reinstated effective from 7 July 2020. Check-in via the airasia Superapp closes sixty (60) minutes prior to departure for short haul flights and four (4) hours prior to departure for long haul flights. 11.1 General: In the event that a Passenger fails to use his/her Ticket or a portion thereof for a reason provided in Article 11.3 or Article 11.4, we shall make a refund in originally paid currency for such unused Ticket or portion in accordance with this Article and our internal regulations. Read more. The flight itinerary shall at times remain our property. Please refer to our Fee Schedule for the fee for an ASR. The list of exempted passengers is as follows: The counter check-in service will strictly be for the exempted groups of passengers only. 8.1 Right to refuse carriage: Except as required by applicable laws, we may refuse carriage of Passengers or their checked/unchecked Baggage for safety reasons or if, in the exercise of our reasonable discretion, we determine that: 8.2.1 Infants 8 days and/or below: We reserve the right not to carry infants eight (8) days-old and/ or below. retain the value of your fare in a credit account for your future travel if you choose to travel at another time, provided that you must re-book within the time then stated in our Conditions of Contract with you. if a portion of the trip has been made, the higher of the following: the amount equal to Fare, less the same rate of discount, if any, that was applied in computing the original Fare, and Charges applicable to the unused transportation from the point of termination of travel (or the point at which transportation was to be resumed in the absence of the termination) to the destination point indicated or recorded on Ticket; or. . There are other policies which govern it. Please ensure your infant is aged between 9 days and less than 24 months at time of travel. 6.2 Meals: Meal selections are subject to variation from time to time. 14.2 Limitation of actions: Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. Boarding Pass means the document that shall be issued to a passenger as evidence that you have checked-in for a flight. "Route" means the flight from the airport at the point of origin to the airport at the point of destination. Make The Most Of AirAsia Premium Flex. You will be required to produce appropriate identification at check-in. The two pieces of unchecked baggage must not weigh more than 7kg in total. By clicking on the Purchase button, you are deemed to have read, understood, accepted and agreed to be bound by these Terms and Conditions, the. carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or. Checked baggage fees apply. 5.8.1 Advance seat request (ASR): Subject to availability the passenger may pay a fee for an advance seat request (ASR) prior to the scheduled time of departure. Choose Your Favourite Seat. The information is taken from AirAsia website which can be viewed HERE The unchecked baggage may be a combination of any two (2) of the following: cabin bag or a laptop bag or a handbag or a small bag. Acceptance subject to YPTA rules. You can change your flight anytime before 2 days from the scheduled departure. As he will be 2 you will need a seat and if the flight is full this won't happen. 13.3 Where the Warsaw Convention or the Montreal Convention is not applicable: Where your carriage is not subject to the liability rules of the Warsaw Convention or the Montreal Convention, the following rules shall apply: 14.1 Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. A family friendly airline review by nappy-nomad.com A full-time travel baby and her parents. If you do not see it, infant amenities are not offered on that aircraft. Please contact our Group Desk for further details. Children age 2 years and above will be able to pre-book their checked baggage allowance as mentioned above. You can use the baggage measurement gauges at the airport to determine if your cabin baggage fits our Airasia cabin baggage policy. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft. Are pregnant or travelling with an infant 8 days old or below. 6.1 Inflight products: The provision of inflight products, services or advertised programmes is subject to availability. Further, you acknowledge and accept that you will be subjected to the Terms of Carriage of the Airline and any fare rules as well as conditions applicable to the Flight purchased by you. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time. Baggage Allowance means the amount of Checked Baggage and/or Unchecked Baggage that a Passenger may carry for travel on our services. We reserve the right, without prior notice, to amend/change the prices for pre-booked meals, substitute any component of the pre-booked meal with an item of similar value subject to availability and/or aircraft suitability. An infant may travel provided he or she sits on an adult's lap.

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