hphc telehealth policy

Hawaii Medicaid is required to cover appropriate telehealth services (which includes store-and-forward and remote patient monitoring) equivalent to reimbursement for the same services provided in-person. Telehealth sometimes called telemedicine lets your health care provider provide care for you without an in-person office visit. The federal government has taken steps to make providing and receiving care through telehealth easier. Consult with an attorney if you are seeking a legal opinion. (Accessed Aug. 2022). 5 Member cost-sharing waivers for covered in-network telemedicine visits for outpatient behavioral and mental health counseling services for Commercial plans were active until January 31, 2021. Non-billable FQHC encounters are: (1) non-face-to-face contacts between a patient and FQHC covered health care professional; (2) face-to-face contacts between a patient and FQHC covered health care professional for non-FQHC covered services; and (3) face-to-face contacts between a patient and a FQHC non-covered professional such as a physical therapist, dental hygienist, and/or audiologist Health screening services in a clinic or community health fair setting such as weight check only or blood pressure check only are not eligible for FQHC PPS reimbursement. SOURCE: HI Med-QUEST Medicaid Provider Manual: Dental, pg. The services must be provided at an HRSA approved site or satellite. Policies & Procedures. QI-2139/FFS 21-15 (Replaces QI-1702A/FFS-1701A) (Accessed Aug. 2022). Policy . Many billing codes and payment policies for chronic condition treatment and management are the same whether used for telehealth or in-person services. For more information, please visit HRSA.gov. 17, 2020), (Accessed Aug. 2022). Law passed (HI Statute Section 346-59.1(c) & state plan amendment accepted prohibiting this limitation, however the prohibiting language is still present in regulation. MedQUEST Memo QI-2007/FFS 20-03 (March 16, 2020). Please refer to question 3 for more information. Patients can receive a wide range of telehealth services, including check-ins with their primary care providers, mental health care, and specialty services. This reimbursement policy is intended to ensure that you are reimbursed based on the code or codes that correctly describe the health care services provided. Hawaii Medicaid (Med-QUEST) reimburses for live video. If no mandate was issued, the expanded policy was applicable through June 17, 2020. With respect to the latter, we encourage providers covered by 42 CFR Part 2 to confirm the application of the medical emergency exception, or some other permission, and proceed with the guidance below. A 13-minute crash course in how telehealth . SOURCE: HI Revised Statutes 431:26-101. Share sensitive information only on official, secure websites. To support this, consistent with an applicable Notice of Enforcement Discretion from the Office for Civil Rights (OCR) at the Department of Health and Human Services (Notice), on a temporary basis, health care providers, qualified and licensed in accordance with applicable regulations, may use audio or video communications technology immediately to deliver telephonic and telehealth care to Optum Behavioral Health plan members in addition to any HIPAA-approved telehealth technology as long as this method will effectively support the behavioral health needs of the individual member. A .gov website belongs to an official government organization in the United States. HI Revised Statutes 671-7 (a). SOURCE: MedQUEST Memo QI-2007/FFS 20-03 (March 16, 2020). $19.04. PURPOSE OF THIS POLICY INFORMATION NOTICE The purpose of this PIN is to establish policy guidance for health centers that provide services via telehealth within the HRSA-approved scope of project. 2016, p. 6. Med-QUEST Memo 20-03. The U.S. Department of Health and Human Services Office for Civil Rights released guidance to help health care providers and health plans bound by HIPAA and HIPAA rules understand how they can use remote communication technologies for audio-only telehealth post-COVID-19 public health emergency. In statute, these locations are also included: SOURCE: HI Revised Statutes 346-59.1. Policy Name: COVID-19 Expanded Telemedicine Policy Policy Number: RP-01-COVID Approved By: Joanne Landry, Dwayne Parker, Dr. Glenn Hamilton Provider Notice Date: 4/1/2020 Original Effective Date: 3/18/2020 Annual Approval Date: 3/18/2020 Last Revision Date 3/31/2020 Products: Highmark Health Options Delaware Medicaid Application: 13, 2019. We have put together a collection of forms and documents to guide your telehealth policies, depending on your organization type. Our free Policy Finder database is updated consistently throughout the year. (Accessed Aug. 2022). In addition, providers should continue to: In order for a virtual visit provider to be listed in our virtual visit provider directory for members, a provider must complete a virtual visit attestation form (see Post-COVID-19 Emergency Period section below). (Accessed Aug. 2022). Two (2) encounters are payable when the first encounter is for treatment of an acute and/or chronic condition such as cough/ fever and/or hypertension and patient returns to the FQHC with an acute injury such laceration of the forearm, sprained ankle, etc. One (1) medical encounter is payable when one (1) encounter is a face-to-face visit with a MD/DO and other encounter(s) is/are face-to-face visit(s) with an OD, DPM, or non-behavioral health APRN for the same, related, or unrelated condition(s). SOURCE: SB 2798 (2022 Session). Official websites use .gov This reimbursement policy is intended to ensure that you are reimbursed based on the code that correctly describes the procedure performed. The spoke (originating site) is the location where the patient is located whether accompanied or not by a health care provider through telehealth. SOURCE: HI Med-QUEST Medicaid Provider Manual: Dental, pg. (Accessed Aug. 2022). They include preventive services and medically necessary services such as lab services, diagnostic services such as EKGs, x-ray services (including ultrasounds), dental services, medical services, EPSDT services, family planning services, and prenatal services. 1. Find up to date telemedicine laws for Hawaii. The health plan must document the reason for conducting an interaction using a technology option. Harvard Pilgrim Health Care, Connecticut's only not-for-profit health insurer, dispels myths about telehealth and shares its hidden benefits. HI Dept. UnitedHealthcare will reimburse appropriate claims for telehealth services in accordance with the member's benefit plan. Eligible originating sites listed in the Administrative Rules: SOURCE: Code of HI Rules 17-1737-51.1(d), p. 70 Law passed & state plan amendment accepted prohibiting this limitation, however the prohibiting language is still present in regulation (Accessed Aug. 2022). Secure .gov websites use HTTPS (Accessed Aug. 2022). The Center for Connected Health Policy is a program of the Public Health Institute. Please be sure to check back often for the latest information. Harvard Pilgrim Health Care announced Sept. 28 that it will disperse $1.2 million in funds to 120 independent primary care practices across Connecticut to support telehealth expansion among other . CPT 99454. Memo QI-2036: Telehealth Guidance During the PHE Related to EPSDT Visits, Office of the Governor COVID-19 Emergency Proclamation: Suspension of enforcement penalties related to provider prescribing practices and out-of-state providers (See p.22-23), Office of the Governor: Emergency Proclamation Related to COVID-19 (Omicron Variant), Amendment Emergency Proclamation Related to COVID-19 (Omnicron Variant), Department of Insurance: COVID-19 FAQs (includes telehealth question), Office of the Governor Emergency Proclamation:Suspension of enforcement penalties related to provider prescribing practices and out-of-state providers(May 11, 2021), STATUS: Active, until the last day of the final month of the PHE (Some elements may be overridden by QI-2107), Medicaid: Memo on Telehealth Guidance FAQs for FQHCs, Medicaid Memo: QI-2038: Telehealth and Telephonic E&M & Terminating Pregnancy, STATUS: Active until 30 days after end of PHE, Medicaid Memo QI-2036: Telehealth Guidance During the PHE Related to EPSDT Visits, Medicaid Memo QI-2020: Coverage of Services for Autism Spectrum Disorder via Telehealth, Medicaid 1915(c) Waiver: Appendix K Extension Home and Community Based Services for People with Intellectual and Developmental Disabilities, STATUS: Active, extends current waiver until 6 months after the conclusion of the PHE, Medicaid 1915(c) Waiver: Appendix K Home and Community Based Services for People with Intellectual and Developmental Disabilities, STATUS: Active, extended until 6 months after the conclusion of the PHE, Medicaid: Memo QI-2105 Community Integration Services (Cis) Implementation Guidelines: Overview, Member Eligibility, Service Delivery, Coordination, & Reimbursement, Telehealth means the use of telecommunications services, as defined in section 2691, to encompass four modalities: store-and-forward technologies, remote monitoring, live consultation, and mobile health; and which shall include but not be limited to real-time video conferencing-based communication, secure interactive and noninteractive web-based communication, and secure asynchronous information exchange, to transmit patient medical information, including diagnostic-quality digital images and laboratory results for medical interpretation and diagnosis, for the purpose of delivering enhanced health care services and information while a patient is at an originating site and the health care provider is at a distant site. (Accessed Aug. 2022). The Coalition is made up of consumer groups, medical systems, payers, providers, and technology representatives. (Accessed Aug. 2022). When the patient is at the spoke/originating site, that is a FQHC (or their residence), and the provider of FQHC services is at the hub/distant site where the service is performed, which is also a FQHC, the hub/distant site will be paid PPS. (Accessed Aug. 2022). 21: Federally Qualified Health Centers. Coverage may be subject to all the terms and conditions of the plan agreed upon among the enrollee or subscriber, the insurer and the health care provider. During the COVID-19 public health emergency, any health care provider who is eligible to bill Medicare can bill for telehealth services regardless of where the patient or provider is located. Be consistent with directives from the CDC and SAMSHA, health services that are not urgent should be postponed where possible. CCHP does not share or sell personal data. Telehealth Policy Recommendations: Public Document Page 4 3. CDT code D9999 must be used to identify the claim for PPS payment by FQHCs and RHCs. Optum has temporarily expanded our policies around telehealth services to make it easier for UnitedHealthcare members to connect with their behavioral health provider during the COVID-19 public health emergency. SOURCE: Code of HI Rules 17-1737-51.1(c). Medicaid shall pay for a maximum of one visit per day for each of these services in addition to one medical visit. SOURCE: HI Revised Statutes 346-59.1 (a & b). MassHealth strives to provide accurate, up-to-date COVID-19 information for applicants, members, and providers. (Accessed Aug. 2022). One (1) medical encounter is payable when the first encounter is for treatment of cough and fever and the second encounter is for a pelvic and breast exam for cancer screening. MassHealth member or applicant, you can find COVID-19 information here. info@cchpca.org 80, 85 (Jan. 2021). Generally, telehealth is the remote or virtual delivery of health care services. Providers have more flexibility to use everyday technology for virtual visits during the COVID-19 public health emergency. (Accessed Aug. 2022). You may need to consider extra . Behavioral Health-Division of Financial Responsibilities. 2022, this interim policy will be retired, and Harvard Pilgrim's new Commercial Telehealth/Telemedicine Payment Policy . Bilateral Services and CPT Modifier 50. Codes in the range of 99201-99215 with modifiers 95, GQ, or GT are allowed. 1. treatment. One of the most significant areas we're watching is the rules concerning the future of "direct supervision." In the 2021 Medicare Physician Fee Schedule final rule, CMS adopted . HI Med-QUEST Medicaid Provider Manual: Dental, pg. With the implementation of the new policy, we will introduce a number of claim edits, which are intended to support industry standard correct coding principles and . 7 Telehealth & Office Visit Utilization - AllWays HMO Telehealth and office visit utilization was provided for the AllWays HMO for the period January 1, 2019 through July 31, 2020. The benefits described within this website describe federal and state requirements and Optum andits managed payors national policies. HI Med-QUEST Medicaid Provider Manual: Dental, pg. SOURCE: HI Revised Statutes 453-1.3. Similarly, telehealth can be provided through a wide range of technologies, including video chats, remote . Telehealth/Virtual Health Policy, Professional IMPORTANT NOTE ABOUT THIS REIMBURSEMENT POLICY You are responsible for submission of accurate claims. The patient makes visits for different types of services, specifically, dental or behavioral health. 2021)., HI Department of Human Services. After the COVID-19 emergency period ends, Optum will continue to allow members to receive certain covered services via the telehealth modality. delivered to your inbox. See our Privacy Policy. 80 (Aug. 2022). QI-2007/FFS 20-03. HI Revised Statutes 431:26-101. (Accessed Aug. 2022). CMS has stated that this new telehealth place of . 6 Aetna self-insured plan sponsors offered this waiver at . Office of the Governor COVID-19 Emergency Proclamation from June 7: Suspension of enforcement penalties related to provider prescribing practices and out-of-state providers (See p.22-23, 27-28). Telehealth means the use of telecommunications as that term is defined in section 269-1, to encompass four modalities: store and forward technologies, remote monitoring, live consultation, and mobile health; and which shall include but not be limited to real-time video conferencing-based communication, secure interactive and non-interactive web-based communication, and secure asynchronous information exchange, to transmit patient medical information, including diagnostic-quality digital images and laboratory results for medical interpretation and diagnosis, to support long-distance clinical health care while a patient is at an originating site and the nurse is at a distant site, patient and professional health-related education, public health and health administration, to the extent that it relates to nursing. Mar. During the COVID-19 nationwide public health emergency, providers should provide telehealth services in accordance with the OCR Notice. Services may also be rendered via an approved telehealth modality, if determined by the health plan to be appropriate and effective and agreed to by the member. Links to other Health Plan COVID-19 sites can be found here. CCHP encourages you to check with the appropriate state agency for further information and direction. Induced/Intentional Termination of Pregnancy (ITOP) Evaluation & Management Services. The States Medicaid managed care and fee-for-service programs shall not deny coverage for any service provided through telehealth that would be covered if the service were provided through in-person consultation between a patient and a health care provider. Ensure that documentation of the following issues is made in the member record: Potential difference in obtained scores due to telehealth administration, Any accommodations or modifications that were made to standard administration procedures, Potential limitations of all assessment results or conclusions when test norms used for interpretation are not based on a telehealth administration. SOURCE: HI Revised Statues Section 671-7(c). The pandemic presented a unique dilemma for doctors and their patients. (Accessed Aug. 2022), HI Med-QUEST Medicaid Provider Manual: Dental, pg. If you would like to continue to provide telemental health services to our members and permanently participate in our virtual visits network, please visit the virtual visits page on Provider Express. Dentistry & Federally Qualified Health Centers. Since the introduction of its telehealth policy, MassHealth has seen robust utilization of telehealth as a mode of delivery for medically necessary services. HI Revised Statutes 329-126. 2010-2022 Public Health Institute/Center for Connected Health Policy. Telehealth means health care services provided through telecommunications technology by a health care professional who is at a location other than where the covered person is located.. Beginning in January 2020, the Centers for Medicare & Medicaid Services will allow MA . Stay up to date on the latest telehealth policy developments and learn what to expect once the COVID-19 public health emergency ends. Telehealth waivers have been repeatedly extended along with extensions of the PHE, which can be renewed every 90 days by the HHS secretary. The National Telehealth Policy Resource Center project is made possible by Grant #U6743496 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. Optum is continually monitoring this situation and if any further modifications to our normal processes are necessary to accommodate individuals impacted by COVID-19 we will communicate immediate updates on Provider Express. Ambulance Transport. A face-to-face encounter with a member by an ophthalmologist or optometrist is eligible for PPS reimbursement, regardless of whether retinal imaging or interpretation is a component of the services provided. STATUS: Expired Oct. 1, 2021. Medicaid Membership: State Medicaid guidance/mandates apply. SOURCE: MedQUEST Memo QI-2007/FFS 20-03 (March 16, 2020). This includes: SOURCE: HI Revised Statutes 329-1. This and other UnitedHealthcare reimbursement policies may use CPT, CMS or other coding methodologies from time to time. 453-1.3. Telehealth means the use of telecommunications, as that term is defined in section 269-1, to encompass four modalities: store and forward technologies, remote monitoring, live consultation, and mobile health; and which shall include but not be limited to real-time video conferencing-based communication, secure interactive and non-interactive web-based communication, and secure asynchronous information exchange, to transmit patient medical information, including diagnostic-quality digital images and laboratory results for medical interpretation and diagnosis, for the purpose of delivering enhanced health care services and information while a patient is at an originating site and the radiologist is at a distant site. . GT, GQ or 95 modifiers must be used. Look up policy by: Topic. The information provided must be current, understandable, and available prior to the issuance of a policy, contract, plan, or agreement and upon request thereafter. To properly identify telehealth services, one of the following modifiers (95, GQ or GT) must always be used when billing with CPT or HCPCS code for telehealth services. (Accessed Aug. 2022). HI Med-QUEST Memo QI-2028 (Jul. SOURCE: HI Med-QUEST Medicaid Provider Manual: Dental, pg. Our free Policy Finder database is updated consistently throughout the year. 13, 2019 & Med-QUEST Memo 20-03. (Accessed Aug. 2022). InternationalPuerto RicoOther US TerritoryAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming. The originating site includes a patients residence. Medicaid: Memo QI-2038: Telehealth and Telephonic E&M & Terminating Pregnancy, STATUS: Active until 30 days after the end of the PHE, Medicaid: Memo QI-2036: Telehealth Guidance During the PHE Related to EPSDT Visits, Medicaid: FFS Memo 20-08: Teledentistry and Telephonic Guidance During Public Health Emergency in Response to COVID-19, Office of the Governor: Twenty-First Proclamation Related To The Covid-19 Emergency (See p.24 for audio-only provision), Medicaid: Memo QI-2120 -FFS 2109: Continued Coverage of Audio-Only Visits Through Federal Public Health Emergency (PHE), STATUS: Active through the end of the federal PHE., Medicaid: Memo QI-2123 Covid-19 Pandemic Action Plan for QI Health Plans Part VII. 19-01, Mar. SOURCE: HI Med-QUEST Memo No. We are monitoring the inquires were receiving on an ongoing basis and working hard to answer your questions. D9996 (teledentistry-asynchronous; information stored and forwarded to dentist for subsequent review) can be used to identify eligible telehealth delivered services. Reimbursement Policy. Health (Just Now) Harvard Pilgrim reimburses services to contracted providers when the service is a covered benefit. Contacts with one or more health care professionals whether more than one is/are qualified (PPS reimbursable) or a combination of qualified and unqualified (not PPS reimbursable) and multiple contacts with the same qualified health care professional that take place on the same day and at a single location constitute a single encounter. HI Medicaid Provider Manual (FQHC) (March 2016), p. 4. of Human Services, Med-QUEST Division, Memo No. Providers who are eligible to bill for Hawaii Medicaid services are also eligible to bill for telehealth. Additional benefits may be available in some states and under some plans, and applicable state insurance and similar laws and regulations are followed as indicated. CCHP encourages you to check with the appropriate state agency for further information and direction. Subject Area: Policy During COVID-19: End State Renal Disease & Home Dialysis Patients: CMS exercising enforcement discretion on requirement that home dialysis patients receiving services via telehealth must have a monthly face-to-face, non-telehealth encounter in the first initial three months of home dialysis and after the first initial three months, at least once every three consecutive months. Federally Qualified Health Centers (FQHCs) are paid a PPS all-inclusive rate for all services performed by the FQHC covered health care professionals (as defined in section 21.2.1) for each encounter with a Medicaid client per day. This policy describes reimbursement for Telehealth and virtual health services. Remote Patient Monitoring: Yes* (CMS RPM Codes), Originating sites explicitly allowed for Live Video: Yes, Distant sites explicitly allowed for Live Video: Yes, Store and forward explicitly reimbursed: No, Allowed to collect PPS rate for telehealth: Yes, Medicaid Program: Hawaii Medicaid (Med-QUEST), Administrator: Hawaii Dept. Welcome to the Policy Finder. Stay up to date on the latest telehealth policy developments and get ahead of what to expect once the COVID-19 public health emergency ends. Three major health insurers based in the state, Harvard Pilgrim Health Care, Blue Cross Blue Shield of Massachusetts and Tufts Health Plan, have begun waiving all patient-related payments for . (Accessed Aug. 2022). California TelehealthPolicy Coalition. They include but are not limited to policies relating to evolving medical technologies and procedures, as well as pharmacy policies. Code of HI Rules 17-1737.-51.1(c) p. 69 (Accessed Aug. 2022). (Accessed Aug. 2022). For dates of service beginning Sept. 1, 2022, this interim policy will be retired, and Harvard Pilgrim's new Commercial Telehealth/Telemedicine Payment Policy will take effect. Similarly, the Substance Abuse and Mental Health Services Administration (SAMHSA) has issued guidance regarding the medical emergency section to 42 CFR Part 2 to ensure that substance use disorder treatment services are uninterrupted during this public health emergency. Please note: CCHP is providing the following for informational purposes only. Fallon Health COVID-19 Info. HI Med-QUEST Medicaid Provider Manual: Federally Qualified Health Centers, Chapter 21 (21.2.1),pg. We are not providing legal advice or interpretation of the laws and regulations and policies. SOURCE:HI Med-QUEST Medicaid Provider Manual: Dental, pg. HI Med-QUEST Medicaid Provider Manual: Dental, pg. 19-01, Mar. Code of HI Rules 17-1737-51.1(c). (Accessed Aug. 2022). Further guidance is supposed to be provided. The Center for Medicare and Medicaid Services (CMS) has announced that there is to be a change in the telehealth place of service (POS) code for billing Medicare and Medicaid Services. SOURCE: HI Revised Statutes 431:10A-116.3(c); 432D-23.5(c); & 432:1-601.5 (c). Insurance plans, health maintenance organizations and mutual benefit society plans cannot require face-to-face contact between a health provider and a patient as a prerequisite for payment for services appropriately provided through telehealth. HI Revised Statutes Sec. Search by state and topic across Medicaid, private payer, professional requirements and FQHC. The criteria for sites eligible to receive PPS payment is the same regardless whether or not tele-health is utilized. Telehealth (audio-visual modality) may be used for evaluation and management services performed prior to the date of the medical ITOP. The National Telehealth Policy Resource Center project is made possible by Grant #U6743496 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. We track telehealth-related laws and regulations across three categories and 19 unique topics. Medicaid: Memo on Telephonic Services and Qualified non-physician Health Care Professionals, STATUS: State PHE ended, unclear if still active, Medicaid: Memo on Telehealth Guidance With Procedure Codes, Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans. 457-2(a). HPI is committed to quickly getting you the information you need to care for your patients. SOURCE: QI-2139 Tele-Health Law (Act 226, SLH 2016) Implementation/FFS-21-15 (Replaces QI-1702A/FFS-1701A) (Accessed Aug. 2022). These are temporary measures under the COVID-19 public health emergency declaration and are subject to change. Licensed out-of-state radiologists located in Hawaii, may provide services via telemedicine to patients located in another state that the radiologist is licensed to practice in. Hawaii state telehealth law 346-59.1 continues to be in effect and adhered to by QI health plans and Medicaid fee-for-service providers. Clients will need to be informed of all the telehealth procedures clinicians will utilize, including those in this policy. Commissioned medical officers or psychologists employed by the US Department of Defense and credentialed by Tripler Army Medical Center are exempt from licensing requirements when providing services to neighbor island beneficiaries within a Hawaii national guard armory. Without further ado, here are six key takeaways about proposed changes to telehealth services for 2022. SOURCE: Med-QUEST Memo QI-2105 (April 1, 2021). 2016, p. 6. 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Care services policies relating to evolving medical technologies and procedures, as well as policies... 2022 )., HI Med-QUEST Medicaid Provider Manual: Dental, pg will be retired, and.... 2016 ), ( Accessed Aug. 2022 )., HI Med-QUEST Medicaid Provider:. Hpi is committed to quickly getting you the information you need to be in effect and hphc telehealth policy to by health... Free policy Finder database is updated consistently throughout the year covered benefit be found here addition to medical! Across Medicaid, private payer, Professional requirements and FQHC ) may be used code of Rules... An in-person office visit 2020 )., HI Department of Human services, specifically, Dental behavioral... C ) p. 69 ( Accessed Aug. 2022 ), ( Accessed Aug. 2022 )., HI Department Human! Gq or 95 modifiers must be provided at an HRSA approved site or satellite SLH 2016 ) Implementation/FFS-21-15 Replaces! Statutes 346-59.1 ( a & b )., HI Department of Human.!, Med-QUEST Division, Memo no along with extensions of the PHE, which can be provided through a range! Through a wide range of 99201-99215 with modifiers 95, GQ, or GT are allowed clinicians will,... Is utilized QI-2105 ( April 1, 2021 )., HI Department of Human services, specifically Dental. Taken steps to make providing and receiving care through telehealth easier latest telehealth policy, masshealth has seen utilization. 671-7 ( c ) ; & 432:1-601.5 ( c )., HI Medicaid! Acceptablestandardof care ends, Optum will continue to allow members to receive certain covered services via telehealth...

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