crawley borough council housing repairs

see all the appointment dates and time slots available, and choose one that suits you. Repairs. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Services available to private rental tenants in Crawley, including grants and loans. You can change your cookie settings at any time. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If wallpaper is affected, its best to remove it and treat the wall. Council tenants. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. When there is a formal legal claim against the council or legal dispute. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Failure to do so could give you grounds to make council house disrepair claims against them. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Housing Enforcement Officers liaise with landlords and agents to fix disrepair. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The number . All rights reserved. All rights reserved. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Official Facebook page for Crawley Borough Council. Information about ourAnnual Gas Safety check and how to maintain your central heating. . Our letting standard sets out the standard of repair and appearance you can expect when you move in. More details are in our Complaints policy. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. If so we can help you claim compensation on a NO Win, NO Fee basis. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Dont include personal or financial information like your National Insurance number or credit card details. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. These services include waste management,. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Under the Freedom of Information Act, please can you supply the following information: 1. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. You have rejected additional cookies. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Find out the latest coronavirus information on housing and homelessness. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Find housing . A stopcock is a valve for turning the cold water system in your home on and off. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. A fee will be included to meet the cost of registering the charge against the property. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Mar 06, 22 (Updated: Aug 27, 22) Hotjar sets this cookie to detect the first pageview session of a user. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Search forforms on myCrawley to request services or report a problem. It is usually found in your kitchen below the sink but not always. Internal deterioration such as damage to carpet, walls etc. Home; Features; Services; About; Contact; Login; Get Free Demo These include: You might need your councils written permission for work you do. For further information and guidance see Bogus callers and phone fraudsters. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Crawley Homes has implemented a new housing IT system. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Hotjar sets this cookie to identify a new users first session. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Report a repair online This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. This contract is for the payment solution for a range of goods and services with multiple providers. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. We value all kinds of feedback. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Posted in . Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Copyright Andy T - 2021. . This website uses cookies to improve your experience while you navigate through the website. Crawley Homes has implemented a new housing IT system. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Sheltered housing and extra care. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. four in a bed contestant dies. These may subsequently be treated as a complaint if we dont deal with the original request. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Dealing with a complaint is usually a straightforward process. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. null. Report a repair Adaptations to your home We can help. Please do not leave children under 16 alone in your home while we are working. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The Housing Repairs service is critical to our tenants and leaseholders. If you are not a council tenant, please call our contact centre on 01293 438000. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Search. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. In December 2022 the paid and 65 were out of borough. Our staff will not carry out works where children are unaccompanied. Call-off contract under t. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Visit us. While repairs may fall under the developer 's guarantee during the . Pay for a garage or parking space. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Crawley Borough Council has considered your request and decided not to provide you with this information. Content and site Copyright Crawley Borough Council 2020. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Contact a solicitor experienced in council housing disrepair claims to find out more. Fire safety information for your council house or flat. Please use our online form to request a. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. If you are dissatisfied with the service you have received, you should contact the relevant department. All rights reserved. Housing. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. You also have the option to opt-out of these cookies. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. How we can help young people in Crawley with housing issues. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. 2. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. As per your tenancy agreement, you must allow us into the property to service appliances. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Buying a council property. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. It will take only 2 minutes to fill in. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. The council should repair any damage caused by maintenance or building work. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. The kind of improvements you can make to your council property depends on the type of tenancy you have. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. This site is powered by Granicus. These cookies will be stored in your browser only with your consent. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Crawley Borough Council Report to Overview & Scrutiny Commission . Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. London Analytical cookies are used to understand how visitors interact with the website. Home. All rights reserved. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Report a repair online for your home. More. Our team works to improve housing conditions for tenants renting privately in the borough. Join our housing register and apply for council housing. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Browsealoud Accessibility News. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. East Ham If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Our approach. Hotjar sets this cookie to detect the first pageview session of a user. Content and site Copyright Crawley Borough Council 2020. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Necessary cookies are absolutely essential for the website to function properly. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. E14 9GE Find out what repairs we can change you for and what is included in your rent. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Find out how we minimise the impact of doing works in your home. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Outside of office hours the number above is for. Exchange Tower The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process.

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