trugym customer service
Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. This happened on several occasions making me again not really want to use the pool and steam room. DO NOT SIGN UP THERE TERRIBLE! So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Join the 270 people who've already contributed. Find out how we combat fake reviews. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. !Poor service. Your experience matters. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. My feed back is that if I could train at another gym early in the morning I would. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They are young, inexperienced and basically don't want to be there. The response by the manager was delayed and unprofessional. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. BUILD A PERFECT RESUME. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Here are 8 tips for writing great reviews. Your experience matters. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' i havent seen the gym manager, i dont know even if she exists, just heard there is one. Your experience matters. Staff are mostly friendly and it's well worth a visit. Plus side, plenty of cardio equipment. False advertising! The staff and instructors are lovely and always happy to help. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Your cars are not safe! I choose at this time to cancel our memberships and truGym continued to take money from my account. Apparently it broke down three years ago and has not been fixed. Other that that-a good gym. Your experience matters. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. How many stars would you give TruGym? The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. We use dedicated people and clever technology to safeguard our platform. The floor is never cleaned properly and the water dispenser has mild on it. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Trugym Chathamarrrgh!!! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Awful!! The number for the centre was not being answered, neither were emails. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. we were never told about it and there are no signs of cctv anywhere to warn us. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. | Read 81-100 Reviews out of 264 so you can relax after your workout. One good search would have warned me but I was dazzled by the google and facebook reviews. Probably because I sent it in so long ago and it shows their processing times are embarrassing. DISGUSTING!! If you like swimming, prepare to be hugely disappointed! How many stars would you give TruGym? This hasn't happened and all attempts to contact them regarding this is being ignored. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Very clean and covid compliant. | Read 41-60 Reviews out of 258 The branch (Chatham) don't even answer my emails now! Good equipment. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The number for the centre was not being answered, neither were emails. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I have been trying to contact them for a refund for months and have been completely ignored. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Management is awful only good thing about trugym . I think the gym is great but some of the free weight equipment is getting a little tatty and old. We use dedicated people and clever technology to safeguard our platform. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. All of the members that I have encountered at the gym were very supportive and helpful. I was asked if Id like to suspend or cancel my membership. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Moreover i received several very abusive emails from them in the days following. TruGym is filled with good equipment and friendly staff. Companies can ask for reviews via automatic invitations. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. | Read 81-100 Reviews out of 267 The machines, if broken are repaired quickly. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. This gym is great! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. kept it quiet from staff aswell ! But the other equipment makes up for it. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Here are 8 tips for writing great reviews. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. How many stars would you give TruGym? Huddersfield gym- horrible service, old gym equipment. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Here are 8 tips for writing great reviews. How many stars would you give TruGym? They now refuse to refund monies taken. Staff come across rude and unapproachable. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. We also ensure all reviews are published without moderation. How many stars would you give TruGym? For businesses Categories Blog. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . My contract expired and I cancelled my membership. This hasn't happened and all attempts to contact them regarding this is being ignored. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. The changing rooms are always clean and the same for the showers! I prefer to go in before work so at 6am and then use the sauna and steam room. I tried to speak to the gym they said there was nothing they could do. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. CON's / The gym is a mess! A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. This gym offers friendly staff with excellent personal trainers. Companies can ask for reviews via automatic invitations. With an attitude like this it will surely be closing down soon. why would you not notify any body ? TruGym Stevenage. Firstly, thank you for reporting this to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Consistently fail to keep to their own opening and closing times. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 21-40 Reviews out of 266 A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! I am still waiting for a refund and the information about the instructors.. I use both the free weights, machines and also classes. Joke of a place. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . We also ensure all reviews are published without moderation. Staff are really friendly but could be more helpful to newcomers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Its hard to believe this is actually a trading company (for now!). Absolutely shocking customer service. They now refuse to refund monies taken. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. If you want a real Les Mills class, or any customer service, go to another gym! He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Staff beyond rude ! No matter how many times I try to contact them I never get a response. Most of the equipment is very old and remains unfixed for long periods of time. Went there this afternoon and there was signing stating the gym was forced to close. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Lovely gym with great facilities! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. I paid for a year membership and at that point had several months left. Good luck TruGym you are going to need it! They've also had bad reports in the paper. The changing rooms are always clean and the same for the showers! Your experience matters. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). We also ensure all reviews are published without moderation. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. It would also be good to have some hit classes in the morning at 6. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. All rights reserved. Bit apprehensive being a female in my 50s. Awful!!! the gym is very clean, the staff are very friendly and always up for a laugh! Date of experience: 19 February 2018 On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Ive been at this gym for nearly 2 years. Stockton On Tees - AVOID!! ?TruGym this is unlawful and action is being taken. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. it's never the same amount and do not expect any sort of customer service! | Read 101-120 Reviews out of 262 I then get an email in May saying I would be charged 14 per month. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Published on: January 2, 2023. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Don't join this gym. Otherwise I would give it a five star rating. I signed up to the gym and have been going daily as i am very consistant with my training. This is when we could get in the pool from February. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Absolutely shocking customer service. Find out how we combat fake reviews. Gym was great but suddenly closed down with little more than a note on the door. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Consistently fail to keep to their own opening and closing times. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. All rights reserved. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Good luck TruGym you are going to need it! Graham. Anyone can write a Trustpilot review. Staff are brilliant and very helpful. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Finally. Been coming here for many years and have always found the staff very pleasant and welcoming. It was ideal as there is a Friday class at 5:30. This gym is great! Very unprofessional! The staff, although minimal, are friendly and helpful. | Read 21-40 Reviews out of 264 Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Informed them that I was moving house and therefore cancelling my membership. Great gym that everyone feels comfortable and Staff are an asset to the place. Awful!!! Ive requested an email back and a call and have been told a customer representative will be in touch. 2023 Trustpilot, Inc. All rights reserved. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! this is extremely unprofessional. I've asked for head office details and the staff tell me they don't know it. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. They definitely must have known about the closure. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. As far as I'm aware non of the members have received refunds on their memberships either. If you continue to use this site we will assume that you are happy with it. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! However, you are likely to be ignored. I'd be in two minds about renewing my membership next year. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Plus, you avoid the $5 phone payment processing fee. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Completely recommend this gym for any women that are looking for a great gym for good value for money. Also, water little bit too cold sometimes. Most staff are very polite. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This was a friendly gym in Boston Lincolnshire. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. typical!!!! So far, an excellent option for a gym considering the membership prices are cheap. This suggests to me that they know they are not up to date. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! So unprofessional. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Correction: non-existent customer service. We also ensure all reviews are published without moderation. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Absolutely flabbergasted of the audacity and attitude she had with me. I use both the free weights, machines and also classes. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Very shocking, and it looks like I'm one of many many cases. Your experience matters. And parking right outside that's free!! Awful!!! why would you not notify any body ? Understandably very angry!! We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Join the 258 people who've already contributed. Verification can help ensure real people write reviews about real companies. trugym customer service. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Join the 268 people who've already contributed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published.
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