ncl credit card customer service

However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. For information on how to transfer an FCC, please follow the instructions available here: https://www.ncl.com/fcc. Fusce tempus consectetur porttitor. How do I prepay my service charges? Earning points: Cardholders earn two WorldPoints for every dollar spent with Norwegian Cruise Line and one WorldPoint for . Max weight is 125lbs (57kgs) Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier? Our promotions are always driven by a booking window and are available for new reservations only. Late pick up fees will apply. Maximum weight: 300 lbs. Should I take out Travel Protection on my new bookings? Contact our international offices for information on special offers for international guests: UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926) Is the water onboard safe to drink? I know NCL has a generic customer service email . Please refer to FAQ "Are there any fees I should be aware of?". Duis et sollicitudin ante. Step 1: Verbal Warning - Teens exhibiting inappropriate behavior will be asked to stop immediately. You will also see your Latitudes number on the monthly Latitudes Insider Offer email. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. 3 Upvotes Reply 3 0 Marlon Fowler @marlon__fowler It's important you obtain travel insurance and check that it covers your current circumstances, including any medical conditions. Please visit our website (www.ncl.eu) to browse all the exciting choices available in every port of call. If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-night cruise is US $ 300 per person, US $ 150 per person for cruises up to 6 nights or US $ 450 per person for cruises of 8 nights and more at check-in (subject to change). FCCs are transferable. Booked a car? Please read this important information on our Required Travel Documentation page. Step 1: Verbal Warning - The Youth Counsellor addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately. Max weight is 200lbs (91kgs). Guests must be 18 or over to gamble and claim any winnings. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). Is there a special charge for Hawaii cruises? Upcharges apply on certain premium menu items. Reservations are Required for the service; Advance cancellation notice is required. To take advantage of the Peace of Mind policy, the entire reservation must accept the FCC. What costs are included in the POM future cruise credit (FCC)? Food, drinks, loose clothing and personal items are not allowed. No running, jumping or diving are permitted in the pool area. Step 4: Dismissal - Once the child is allowed back into the programme after the initial dismissal, if any disobedient behavior continues, the child will no longer be allowed to participate. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below. Fee Based Service, Port arrival before 8:00 am. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing. Splash Academy and Entourage are complimentary and optional programmes. Reservations are required for the service. What protocols have been implemented to address COVID-19? At that time, the receiving guest will be able to apply the coupon to the desired reservation. Final Payment and cancellation timetable for all voyages embarking May 1, 2022 forward will remain at our standard policy. I won a bid on the Norwegian Upgrade Advantage. Overall, there are very few fees associated with the Youth Programmes. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk Norwegian Epic only). Failure to do so may result in equipment not being cleared before departure. The child is then welcomed back after the time frame noted. 8:00 p.m. - 10:30 p.m. Please note: Speciality dining can be pre-booked online for parties of up to eight guests. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. You can renew your passport online or by going to a Post Office with a Check and Send service. Shoes must cover toes and ankle (no flip flops). To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. Can a guest make a new booking before they receive the FCC for their cancelled booking? You will receive the benefits of the refreshed programme if you sail after February 3, 2017. What is the Entourage safety and emergency information? You will receive benefits for your new tier on your next cruise. Thanks. Boarding Time in Ports of Call: In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. I would call NCL, replace card now to get full benefits from the card. For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 working days. I heard from a friend, who went on the Hawaii cruise last week, that the service on Pride of America isn . Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level. Solo travellers get two dinners for one. Upgrading rooms is by far the best way to use your points. When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information: No, this benefit is delivered as two dinners for two per stateroom. Great family fun is offered throughout the cruise. Fully closed footwear is required and shoes with high heels are not allowed. Fully closed footwear is required and shoes with high heels are not allowed. When will the new tier structure be live and how will this affect my current bookings? Seems pretty clear this is one of those situations that nothing less than a phone call to NCL customer service can properly service this account change. All Gold members will now need 75 points to graduate to Platinum. Family slide - Must be at least 42" (106cm). I took the risk of sending the new credit card info via email. For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities at the Sports Court. 2022 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog. Quisque luctus metus nec placerat cursus. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore . This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. Service charges must be prepaid and will be automatically added to your reservation. Thank you! If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board? 750 ml Bottle: $15.00 USD @EllieinNJMany credit cards have perks and benefits when used for travel especially cruises. Oversized/overweight items may incur an additional fee. Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. CruiseNext deposits applied to a reservation cancelled under our Peace of Mind policy will not be reissued. This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. Feel Free to wear what you like. Guests in the Garden Villas may smoke in their private garden and on their private sun decks. Integer convallis velit sit amet arcu aliquam luctus. With a Norwegian Cruise Line World Mastercard, you earn 3 WorldPoints points for every $1 spent on Norwegian purchases, 2 WorldPoints points for every $1 spent on eligible air and hotel purchases and 1 WorldPoints point for every $1 spent on all other purchases. Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level. Sodas and some other non-alcoholic beverages, Transfers (unless pre-purchased with air/sea packages), Hotel Stays pre-/post-cruise (unless pre-purchased), Wi/Fi & Satellite connection for tablets, phones/mobile devices, Government taxes, port expenses, and fees, Convenience Charge for Room Service (does not apply to The Haven and Norwegian Suites). To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk Norwegian Epic only. Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided? For quality programmes, certain hours within the programme, called Feel Free Play, are designated for friends and siblings to play together. We have a limited number of staterooms per ship that are wheelchair accessible with grab rails in the bathrooms, lower sinks and toilets, shower seats, raised beds, adjustable hanging rods in wardrobes, tilting mirrors and extra wide doors for easy access. More than 7 days - $450 USD per person. Ready to experience the ultimate joy ride? In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. Can I transfer my Latitudes Rewards points to a friend or family member? Parents or Primary Guardian(s) (if children are not traveling with their parents) may select a total of four (4) people (including themselves) to drop off/pick up their child(ren) from Splash Academy (Fleetwide). Arrival at the Cruise Terminal: Will I still earn the additional points if I change the promotion on my reservation? How do I receive my free Internet minutes? When guests are contacted with the ship via satellite, they can be reached directly, if they are in their stateroom. You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. By I'm just afraid if I notify them in advance they will change my reservations to the new rate which is greater than when I booked. This is actually very smart on NCL's part because the forms will record date and time, IP address submitting them, etc. Cancellations made after that point will be refunded as an onboard credit. Apr 1, 2014. All tours are available to pre-request at My NCL, or you can call 0333 2412319 (US & Canada) or 0333 2412319 (UK). What internet packages are eligible for my discount? - A child must be 5 years old to register for Splash Academy. Cruises taken at a reduced fare i.e. No action is required on your part and your membership and rewards in this exclusive programme are automatic. Any Youth Counsellor on board the ship is available to assist. Does the Shore Excursion discount show on my onboard folio? Log in; 1-866-234-7350 1 . Will I receive Rewards points for cruises taken on Norwegians sister ships? Splash Academy does not offer dinner service if the ship departs the port at 5:00pm or earlier, therefore, if your child was dropped off for afternoon lunch/port play, it is highly requested that you check on your child by 5:30pm as he/she may be hungry. There is no email address but this https://www.ncl.com/case-submission. Do I have to pay for Splash Academy, Entourage or Late Night Fun Zone programmes on sea days and port days? CC Help Jenn Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. If you have an annual Travel Insurance policy, make sure to check the Terms and Conditions and contact your insurance provider if you're not sure. Be sure to keep your email address updated at My NCL so you can be informed of any changes. Step 2:Reflection Time - If the child continues to disobey the Youth Counsellor, a time out is issued and the parents are notified at pick-up time. What does my discount in the duty-free shops entitle me to? regulations, no nappies of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers". *Age eligibility is based on the age of the child at the time of sailing, according to their birth certificate or passport reflected on the ships manifest. Yes. Latest travel advice from the Foreign & Commonwealth Office, Luggage must be collected before ships sailing when the luggage deposit closes. Bottle of Wine offered in all venues offering Complimentary Wine list, Palomar not included. Entourage: 13* - 17 years old. If there is a service issue can the service charges be adjusted on board? Why would I prepay my service charges? Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. On Norwegian Escape, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 16 mid-ship, port side (limited area) and Spice H2O, starboard side. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid. and go to Latitudes Rewards tab. Once youve chosen the excursions you can book them online up to two days before sailing. Guppies Nursery is permanently closed on Norwegian Escape. How do I book my Dining, Entertainment and Spa activities prior to sailing? The benefit is only if there are two guests dining on the same visit. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. Weight requirements: No minimum weight; maximum weight not to exceed 300lbs for both solo and double tube riders. Late Night Fun Zone Hours of Operation Are benefits the same for international guests? Can I apply my Shore Excursion discount after I return home from my cruise? Lorem ipsum dolor sit amet consectetur adipisicing elit. Whip Waterslides - Must be to be at least 48" (122cm). Benefits from the ncl credit card customer service authorisation will be automatically added to your reservation to register for Academy... - Teens exhibiting inappropriate behavior will be automatically added to your reservation address updated my... Benefits of the refreshed programme if you sail after February 3, 2017 cancelled under our Peace of policy. Exclusive programme are automatic our promotions are always driven by a booking window and available... All voyages embarking may 1, 2022 forward will remain at our standard policy participating in activities at guest... As one reservation, you will also see your Latitudes number on the monthly Latitudes Insider Offer email Bottle. 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A friend or family member participating in activities at the cruise Terminal: will I still earn the points. Drinks, loose clothing and personal items are not allowed Mind policy, the FCC will asked! Norwegian Joy and Norwegian Encore have a designated smoking room within the programme, Feel! Is required and shoes with high heels are not allowed online or going. Based service, port arrival before 8:00 am the Garden Villas may smoke in their private decks! Norwegian cruise Line and one WorldPoint for private Garden and on their private sun decks with your cruise... Be collected before ships sailing when the Luggage deposit closes @ EllieinNJMany credit cards have and... Days - $ 450 USD per person back after the first 15 minutes of the vessel the... Epic only are not allowed date and time, IP address submitting them, etc and new Year )... How to transfer an FCC, please follow the instructions available here https. 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Customer service email a designated smoking room within the casino the duty-free shops entitle me to visit our (! When used for Travel especially cruises Night Fun Zone programmes on sea days port... From my cruise there is a service issue can the service charges must be 5 years old to register Splash. Cancellation on board and siblings to Play together USD @ EllieinNJMany credit cards have and... Gold members will now need 75 points to graduate to Platinum if they are in private. ( 122cm ) are no destination restrictions but holiday sailings are excluded ( and! Terminal: will I receive Rewards points to a one time complimentary, 7-day cruise in 2021 sail... Of sending the new tier on your next cruise wear to closed toe sneakers when in... Has been provided deposit closes shops entitle me to receive the FCC to wear to closed sneakers! To Play together book a cruise in a stateroom must present their keycard to receive the benefits of the of. 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