viagogo refund australia

Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . The action you just performed triggered the security solution. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. If tickets are not consecutive, then the Seller must create a separate listing. 2.5 Tax on Seller Proceeds. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Can I pick up my tickets instead of having them shipped? Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers 6.1 No Warranty. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Released by: Checked for accuracy by our qualified fact-checkers and verifiers. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. It didn't. Until recently, the final cost price of a ticket . A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. it is a scam. FanFair Alliance - Ever get the feeling you've been cheated? In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. -Skip the queue - buy your tickets in just two taps. 2.10 Collecting Payment. We endeavour to rearrange delivery with the customer or arrange a collection point. If the Google listing says ad, do not click. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Such notice shall be deemed given one business day after the email is sent. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Customer offered $500 to take down negative Google review. Third, watch out for drip pricing. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. It also failed to adequately disclose to consumers that it was not a primary ticket seller. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. She warns other event goers to avoid Viagogo at all costs. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Dont think you would be the lucky one. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Viagogo pays search engines like Google to appear at the top of search results for major events. However, Moody's Investors Service reported yesterday that Baker's . 2.13 Ticket Information. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. We will not allow You to buy or sell tickets before You have registered with Us. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). (The final Australian dollar price for our two tickets was $445.). This website is using a security service to protect itself from online attacks. After multiple emails to Viagogo, Kent has been refunded $280. 198.54.123.248 The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. ! . Received just 2 days before the concert transfered from someone via ticketmaster! Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Prices are set by sellers and may be below or above face value.". If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Invalid tickets are defined as anything where buyers are refused entry. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. They often process refunds if requested. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. View FAQs Viagogo does not pay sellers unt. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Provide lots of information and make a claim for a refund. But you might not know you're buying from them. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. 5.2 Violations, Termination and Suspension. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. The. Just as before, when you make a ticket selection, the clock starts ticking. Dec-23-2017 03:49 PM. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Otherwise, avoid!!! You may only use the Services if You can legally enter into and form binding contracts. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Viagogo will keep saying they already paid you but they will never show you the proof of payment. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Find out more about fact-checking at CHOICE. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". All sales and bids are final. 2.9 a) Exception to Sellers Obligation to Confirm. We may also first deduct any amount you owe us from any amount we owe you. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. The "on its site" disclaimer that followed was in a distinctly lighter font. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. PLEASE DO NOT TRUST VIAGOGO! Ticket-holders to postponed events will be able. Be the first to hear about special offers. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. I understand the answer but I dont like it. 2. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 6.5 Tax Indemnity. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. ASK FOR A REFUND FROM THE RESELLER. Send the completed form to the office processing your application. If you fancy a viagogo event roulette then use this company. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. you lose thetravel facility remaining on your previous visa when your RRV is granted. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Piggyback tickets may not be sold in the same listing. For more information check the Skilling Australians Fund Levy information at 1. He described one category of representations as having been made on an industrial scale. Click to reveal In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. We are not involved in the actual transactions between Buyers and Sellers. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 3.2 Other Information. Note that this is separate from any Tax viagogo is required to charge on its fees. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. This charge is in addition to the amount originally paid for the tickets. What are the viagogo Terms and Conditions? 6.3 Allocation of Risk. It has been fined in Italy and . 3.4 Indemnity. To sell tickets, a Seller lists the tickets in the Site database. To register, You must provide your real name, address, phone number, and email address. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. They may do that if you make a fraudulent claim. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 7.1 Ownership of Intellectual Property. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. 5.3 Disclosure of Information. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. This is so we can promote the sale of tickets and items that You list for sale. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. How do I find tickets I've already downloaded? They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. the sponsorship or nomination was not successful. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. According to the consumer group Which?, Viagogo's terms and conditions say . When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. When our tickets were not provided they refused to provide a refund . Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Why can't I see my order or sale in my account? (We were shopping for tickets in section 123. Also, buyers only pay once they have been to the event and had no issues. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. The official website will usually direct you to the authorised ticket seller. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. We may investigate complaints and violations of our policies. 1.3 viagogo Guarantee. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). -Discover the hottest events in your area. Contact Viagogo directly - raise a complaint & request a full refund. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Unfortunately, postmarked entries after June 5 will not be accepted. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. And the original face value of our tickets was nowhere to be found on the site. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. To be a member of this Site, You must agree to accept the terms in this Agreement. 2.18 Merchant Description. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. 1.2 Ticketing Exchange. Editor, Marcus Herbert. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 2.3 Username and Password. NSW Fair Trading investigating Viagogo for unlawful behaviour. 2.12 Seller Payment. We do not control the information provided by other users which is made available through the Site. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.

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